Returns & Exchanges

English Factory offers a hassle-free return policy for all unworn and unwashed items with original tags attached within 30 days of the delivery date. We strive to ensure you are completely satisfied with your contemporary fashion pieces.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Shipping Label

Once your request is approved, download and print the prepaid UPS shipping label provided via email.

3

Pack and Ship

Securely pack your items in the original packaging if possible, attach the return label, and drop off the package at any authorized UPS location.

4

Receive Your Refund

After our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing